Free shipping on orders above 150 EUR. Your order will be processed within 7 working days.
Shipping time EU: 6-8 working days.
You can return or exchange an item within 14 days of delivery. Download and complete the shipping form and send with order to:
Mars From Venus
ul. Bobrowiecka 1a,
00-728 Warszawa Poland
How can I pay for my order?
Orders placed in MarsFromVenus can be paid in 2 ways:
• Payment in advance - paying for orders in advance via a high-speed Internet payment or bank transfer. Payment in advance (both fast payments and transfers) is supported by the company PayPal.
• Cash on delivery (download) - that is, pay for the order only upon delivery to the postman or courier.
Where can I find account number, on which I make payment for my order?
Payments for all orders with "in advance" payment are supported by PayU.
If on the bank list PayU, there is not your bank, you will find account number to pay the order by selecting the option "bank transfer" which looks like payment form.
My order has not arrived yet. What can I do?
Unfortunately, it happens sometimes. Luckily, we can usually explain the problem of lost shipment quickly.
• If the package was sent more than 5 days ago by Post and has not arrived yet, we would encourage you to visit the nearest post office and inquire. It happens, that the postman may not find you at home and forget to leave confirmation of package, and it is waiting quietly at the post office.
• If the package is sent more than two days ago by courier, please contact us at [email protected] We will locate the shipment and explain the matter. The most common cause is a problem with contact with the courier, or absence from home.
Do you ship orders abroad?
Yes, we ship orders to the EU. You can choose the country of delivery when placing order in your shopping cart.
How do you deal with complaints?
Respecting the complaints:
1. To make complaints, the customer should write an e-mail with the order number and send it to: [email protected].
2. In the e-mail, it must be clearly explained what the problem is, remembering that;
3. Customer can attach pictures of defective product to the e-mail, so we can fix our mistakes and feel sorry for a while.
4. Within 14 days after the complaint, we are trying to deal with them in favor of our clients.